Lifestyle management
One person from the house, for the length of the stay. The requests that do not fit a list are still the stay.
Lifestyle management is the unglamorous name for the person who holds the stay together. One lifestyle manager follows it from the first note to the last departure. The same voice answers the office, the family, the pilot and the house. Changes pass through that person, so the stay does not fork into five versions of the truth.
The manager is reachable through the day and the night for the length of the stay. Not as a performance of availability. Because the message that matters arrives when the diary has already closed.
What passes across the desk
Residences, cars, flights, tables, a doctor, a tailor, a school-run that was not in the original plan, a gift that must be in the right city on the right morning. Some of these are ordinary. Ordinary is the point. A stay is mostly the successful repetition of small things, done without being discussed afterwards.
Shopping is part of this when it is specific: a size, a house, a morning. It is not a programme of boutiques. Tell us the thing, not the mood. The manager will say if the morning can bear it.
For offices that represent
Agents, managers, labels, embassies and family offices may introduce a client. The introduction is a referral. From that moment the stay is conducted by the house, with one manager and the same discretion as a request that arrived directly. The office remains informed to the degree it asks to be. It is not copied on everything, unless it wishes to be.
The partnership is discussed in private. There is no public directory. If you represent someone, say so in the first line. It changes nothing about the standard. It changes who receives the reply.
